An alarming letter from BT
A reader got a nasty shock when they accidentally opened mail that they thought was meant for them
‘EBay buyer returned smashed phone – and demanded £199 refund’
Our consumer expert helps a reader left out of pocket with another "not as described" wrangle on the auction website
‘My partner cut me out of our £3.5m buy-to-let portfolio – but left my name on a mortgage’
A reader's request to have her name removed from a joint home loan has turned in to a never-ending saga.…
‘Why has my £1,305 credit disappeared, Scottish Power?’
Our consumer expert helps four readers who have had ongoing problems with Scottish Power
‘I can’t get Leeds to open my cash Isa’
An incorrect application form and a missing cheque lead to delays
‘What happened to £1-a-month tablet?’
We have no record of it, says Vodafone as our reader faces a £50 bill for outstanding charges
‘Fund shop won’t pay my dividends’
A reader questions why it has taken so long for her account to be credited
‘Why can’t I get my chequebooks?’
Our consumer experts steps in to help a reader with a recurring problem
‘Fake villa owner stole our £2,400’
Our consumer expert helps a family who lost money in an online scam
‘My power of attorney was ignored’
A reader is frustrated by her mobile phone operator's lack of understanding